Policies and Procedures

Our Complaints Policy ensures our stakeholders can hold us to account, receiving feedback both as complaints and appreciative enquiry is an important part of improving the quality of our work in all areas.

Our Privacy Policy describes why and how we collect and use personal data and provides information about individuals’ rights.

Our Safeguarding Policy lays out the commitments made by On Call Africa and informs staff and associated personnel (such as volunteers and trustees) of their responsibilities in relation to safeguarding.

Our Case Report Form Template is to help you report Accidents, Complaints, Safeguarding and Whistleblowing Concerns.